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Testimonials

 Testimonials and Reviews   
 
Best of Houzz - 9 Years Running!
 
   The Stair Runner Store BBB Business ReviewThe Stair Runner Store

     
Please read our customer testimonials and reviews, submitted after completing their hall and stair runner projects.


This was our second time having The Stair Runner Store install a runner in our home. The first was for a front staircase and then today for two wider width back stair cases. Both Eileen and John are friendly and knowledgeable. They have great products and John does a fabulous job on the installation. It is a pleasure working with them both and we highly recommend them.

--Leslie, Greenwich, CT

John and Eileen did a fabulous job with our stair runner. They are professional and a joy to work with. We love our new stair runner! I would recommend this company to anyone in need of a stair runner.

--Courtenay, Farmington, CT


It is absolutely marvellous to work with John and Eileen at the Stair Runner Carpet Store.....  super service, fantastic selection, great advice, fast delivery...... would recommend to absolutely everyone.    If I had more stairs they would most definitely be the "go to" people.    Thank you Eileen and John
--Norma and Jim, Oxford, CT
 

When it was time to select a runner for a design client's home in New York City, The Stair Runner Store in Connecticut was hands down the best choice.  John and Eileen could not have been nicer and helped to make the entire process a pleasure. They made wonderful suggestions on how to best use the runner to highlight the design in the carpet we chose. The fabrication and installation were perfection. I cannot thank The Stair Runner Store enough for their kindness and professionalism. Now my client is thrilled with the outcome and I look like a star in the simple task of finding John and Eileen. Thank you so much!
--Leslie Segrete    Designer WEtv's "The Ugliest House on the Block"  Designer and Carpenter for TLC's "Trading Spaces" and "While You Were Out"  www.lesliesegrete.com

The main reason we bought the stair runner, was for the dog. When we first moved into the house, our older dog was never on a hard wood floor or stairs. He fell down the stairs several times and we were afraid that he would seriously hurt himself. With the installation of the runner, he was able to go up and down the stairs without any problems. We now have a new puppy, who without the runner, would have had a difficult time. Since then, we have finished off our bonus room with a second set of stairs. You were able to help us coordinate the stairs, and several area rugs. Thanks to you. .. our dog and ourselves can have a safer trip up and down the stairs while having a very nice and stylish rug. We would highly recommend your services.
--Thanks Maryann, Oxford, CT


Dear Eileen & John, I would like to take a moment to express our thoughts and gratitude on the recent installation of our new stair runner. From the moment we met you and John we felt comfortable about the entire process of selecting the right runner and getting the job done. It was evident from our early conversations that you had a vast knowledge of the business and the hundreds of samples to choose from made it that much easier. With the addition of the runner the appearance of our entryway is now something we are very proud of, it is beautiful. Fernanda and I would like to thank you both for a job well done. We would be happy to refer Creative Carpet & Rug to all of our friends and please feel free to offer our names as references to any new clients. With kindest regards
--Dennis & Fernanda, Middlebury, CT

Dear Dennis & Fernanda, Wow! Thanks so much. It’s great when we have a customer who really “gets” what we’re all about. We take pride in our work and it’s always nice to know it is appreciated.

Thanks again. Eileen & John


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As you know, shortly after having moved into our new home we had a stair runner installed. After being in the house for just a couple of weeks, it soon became apparent that Zeus, our high energy, lovable but very clumsy Boxer had difficulties managing the stairs. Running upstairs was never a problem but coming down...well that was a different story! Zeus, bubbly as can be slipped down the stairs only to be stopped by the wall at the landing area. 'Ouch!' Luckily he was still a young dog at the time and quickly recovered. I soon followed his act by slipping down the stairs myself with a cup of coffee at hand! I was bruised and sore and unfortunately my recovery was not as quick as his! That's when we contacted you. You had an amazing selection of products, competitive prices and were a pleasure to work with.  It has became Zeus' favorite spot for rubbing his back and chewing on his favorite toy! The stair runner and area rug still look wonderful and it's been almost three years since we purchased them. Thanks again for all your help! 
--Denise, Oxford,CT
Hi Eileen! Just wanted to drop you a note to say how much I love my new runners. They are really perfect in the space and just what I needed to warm up the foyer. I also wanted to thank you for delivering them before Christmas, as promised. I am so glad that I found you on the web. You have the most extensive collection of runners anywhere in CT and trust me, I looked everywhere before I found you. Your knowledge of the product, its availability and suitability to the space is by far and away the best in this business. Thank you for being so patient with my endless inquiries and I will not hesitate a moment to recommend you to my friends and family. Happy New Year!
--Maureen, Glastonbury, CT

Dear Eileen, I cannot tell you how pleased John and I are with the runner your company installed recently. After several quotes from other retailers, Creative Rug was clearly the best choice. Especially the several questions you answered made to help in the selection. Needless to say the stairs look lovely! I’d recommend your service in a heartbeat…..thanks again!

--John and Gladys, Orange, CT


We would like to say we were both incredibly pleased with not only the no-pressure sales help we got from Eileen but also the impeccable installation that John did on our runner. After doing a considerable amount of shopping we were fortunate enough to find out about Creative Rug. We found them to not only be extremely competitive with their pricing compared to the standard “super” stores, but their personal touch and assistance in the selection of the best pattern for our house was really quite unusual and very much appreciated. We give them our whole hearted recommendation!

--Nick & Arlene, Trumbull CT


Hi Eileen,

We love the work that you did. Not only did you help us find the right product, the installation was flawless. There is no doubt that we will call you when we build our new house!

--Amy, Stamford, CT

Hi Amy; You made our day! I can't tell you how much we appreciate your kind words, and that you took the time to tell us. We work hard to please our customers, and take pride in the way we run our business. I look forward to hearing from you. Good luck with your future home plans.Thanks again!

--Eileen, The Stair Runner Store


First I just have to say that the runner looks great! Our dog, the Hungarian Vizsla's name is Lance. https://www.stairrunnerstore.com/info/pets-stairs/ We will be happy to recommend you to any one! It was a pleasure to work with you both. Best, 

--Eniko, Fairfield, CT 


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Beautiful work. Thank you for your time, expertise and patience on this order. We will most definitely keep you in mind for all future east coast projects.
--Olson Leavy Design, Chicago, IL


Hi Eileen; Kerry and the children love the new rug. The kids think it looks “rich”. I am also very happy with the way it looks. You matched the pattern perfectly, even around the corners. You did a great job and we would recommend your services. Thank you for a job very well done.
--Karen, Middlebury, CT


We have had great experiences working with Creative Carpet. We are general contractors and we use Creative Carpet in the houses we build and in our own home. We find that they are professional, experienced and reliable. They have a great selection...the process quick and easy! We plan on continuing to do business with Creative Carpet and would highly recommend them to anyone.
--Amy and Sky, Shelton CT. Builders


Eileen, Just wanted to let you know that we love the staircase runner! The installation is perfect. Have already recommended you to several people. Thank you for great service and a great job as well. If we need anything in the future, we will be sure to call you. Best,
--Donna, Weston, CT


I just want to let you know how pleased I am with my new carpets! I absolutly love them. I could have never figured out the sizes or colors by just buying "off the rack" at any of these other places. I have had several people ask for your information and I have spread your card around. I wish I had another staircase I could buy a runner for! Thank You again!
--Denise, Naugatuck, CT


Dear Eileen & John, Everything looks so nice! I'm so glad I went forward and took your advice.
--Peggy, Shelton, CT


Dear Eileen & John, Thank you for a job well done. As you know, we had such a heartache with the last carpet company we dealt with, so it was such a pleasure to deal with you. Eileen, you were very helpful and upfront. John, your installation was superb; even though the job was tricky. You matched the pattern beautifully and even handled our curved landing with expertise. This was certainly a vastly different experience from our last carpet fiasco. We are happy we made the right choice in selecting you. Thanks! Sincerely,
--Valerie & Rich, Easton, CT


Thank you. We are very happy with our rugs - they look great!
--Hollie, Middlebury, CT


Dear John & Eileen, Thank you for all your hard work. We appreciate it. We are enjoying our new rugs immensely.
--Michelle & Dan, Newtown, CT


Dear Eileen, You and John are the best! Your service is professional, prompt, reliable and personal. There is no other choice but Creative Carpet for us.
--Janet & David, Trumbull, CT


Dear Eileen, The carpet & runner look fantastic. You and your husband did a great job. I will recommend you highly to anyone who needs your services. Thanks again.
--David, Southbury, CT

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